Protect the reviews that decide whether people call you
Review generation, monitoring and response, plus search result management. For businesses whose next customer is reading their reviews right now.
- Review generation programme
- Monitoring across every platform
- Response writing
- Negative review handling
- Reporting per location
Why reviews decide local purchases
Whether you’re a startup or industry star, we’re here to promote your brand by creative research and real human centred design.
Audit and baseline
We measure where you stand now: rankings, traffic, leads and what your competitors are doing. You get the numbers before anything is spent.
Plan and priorities
We agree what moves first, what it should produce and when you should expect to see it. No work starts until you know what you are paying for.
Build and launch
Work goes live in stages, so you see progress every month instead of waiting for one big reveal at the end.
Measure and adjust
Monthly reporting in plain language, tied to leads and booked work, and we change whatever is not producing.
Review generation
Monitoring and response
Handling a bad review
Search result management
Questions people ask about reputation management
01 How do you get more reviews without breaking the rules?
By asking every customer at the right moment through an automated follow up. We never incentivise reviews or filter out unhappy customers, both of which breach platform rules and can get listings penalised.
02 What happens when we get a bad review?
We draft a response within your tone, get your approval, and post it. A calm, specific reply to a bad review often reads better to future customers than an unbroken run of five stars.
03 Can bad reviews be removed?
Only if they breach platform policy, for example spam, a competitor, or abuse. We report those. Genuine negative reviews cannot be removed and trying to game it does more damage.
04 How many reviews do we need?
Volume and recency both matter more than a perfect average. A steady flow of recent reviews outperforms a large number that stopped two years ago.
05 Which platforms matter?
Google first, by a wide margin, for almost every local business. After that it depends on your industry, and we focus where your customers actually look.
06 Do you handle multiple locations?
Yes, with review generation, monitoring and reporting split per location so you can see which sites are performing and which need attention.