(01)Review generation
We set up a simple process to ask happy customers for reviews at the right moment.
(347) 770-7787
65 Milltown Rd, East Brunswick, NJ 08816
Protect the reviews that decide whether people call you
Review generation, monitoring and response, plus search result management. For businesses whose next customer is reading their reviews right now.
- Review generation programme
- Monitoring across every platform
- Response writing
- Negative review handling
- Reporting per location
Overview
Why reviews decide local purchases
Most people read reviews before they call a local business. A few recent negative reviews can cost more customers than any ad can win back.
(02)Monitoring and response
We monitor reviews across the platforms that matter and reply to every one in a consistent, professional voice.
(03)Handling a bad review
A calm, public reply to a bad review shows future customers how you handle problems. We draft replies and escalate anything serious.
(04)Search result management
We work to make sure your own website, profiles and positive coverage fill the first page of results for your name.
Multi-location review programmes
For groups we run review requests and replies for every location and compare performance across sites.
Reporting
Monthly reports show review volume, average rating and response times for each location.
FAQ
(01)Can you remove a bad review?
Only if it breaks the platform's policy, and we will tell you honestly when it does not. In most cases the effective answer is a professional public reply plus enough genuine new reviews that one bad rating stops being representative.
(02)How do you get more reviews without breaking the rules?
By asking every customer at the right moment through an automated follow up. We never incentivise reviews or filter out unhappy customers, both of which breach platform rules and can get listings penalised.
(03)What happens when we get a bad review?
We draft a response within your tone, get your approval, and post it. A calm, specific reply to a bad review often reads better to future customers than an unbroken run of five stars.
(04)Can bad reviews be removed?
Only if they breach platform policy, for example spam, a competitor, or abuse. We report those. Genuine negative reviews cannot be removed and trying to game it does more damage.
(05)How many reviews do we need?
Volume and recency both matter more than a perfect average. A steady flow of recent reviews outperforms a large number that stopped two years ago.
(06)Which platforms matter?
Google first, by a wide margin, for almost every local business. After that it depends on your industry, and we focus where your customers actually look.
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